Version date: November 3, 2026
This is a draft for publication. Its effective date will be stated on the officially published page.
1. Service provider and scope
PeakGEO is operated by 上海星寰跃思智能科技有限公司 (Shanghai Xinghuan Yuesi Intelligent Technology Co., Ltd.; “we”). These terms apply to the PeakGEO website and platform services we directly provide, including brand diagnosis, AI search analysis, content creation, follow-up measurement, reports and workspaces.
“You” includes individuals registering for or using the service and businesses or other organizations acting through authorized personnel. You must have the appropriate authority to register, purchase or manage a workspace on an organization’s behalf, and must not impersonate another person or organization.
Before registration, purchase or use of a particular service, we will make the terms readily accessible and draw attention to materially significant provisions, including charges, refunds, limitations of AI results and service changes. Where acceptance is needed, we will obtain confirmation through an explicit action. Merely browsing public pages does not constitute consent to payment, marketing contact or all optional personal information processing.
Specific deliverables, acceptance, licensing and fees for enterprise projects, OEM white-label services and other customization are governed by separate contracts and confirmation documents. These platform terms do not automatically grant agency status, white-label operating rights, exclusivity or additional outcome guarantees. Lawful, effective specific agreements take precedence for the matters they cover, without affecting mandatory law.
Brand statement: PeakGEO (peakgeo.ai) is not affiliated with peakgeo.com.
Service and terms contact: xinghuanyuesi@126.com.
2. Accounts, workspaces and eligibility
PeakGEO primarily serves businesses, organizations and adult professional users. Users must have the appropriate civil capacity; where guardian consent is required, obtain it and appropriate guidance lawfully. We do not actively provide services to children under fourteen.
Provide true, accurate account and contact information that you are entitled to use and protect your login credentials. Contact us promptly about account anomalies, compromised credentials or unauthorized use. Responsibility for account activity is assessed using authorization, authentication and relevant evidence; we will not automatically assign every abnormal loss to you solely because a correct login credential was used.
Teams should collaborate through existing membership and permission mechanisms rather than sharing credentials. Workspace administrators should carefully invite and remove members and configure permissions. Members may access only authorized data and functions. Update permissions promptly when authority to represent an organization changes.
Do not repeatedly obtain free access or promotions through bulk registration, false identities or circumventing eligibility checks. With evidence of abuse, we may apply proportionate restrictions and provide an appeal channel.
3. Services and limitations of AI results
PeakGEO analyzes brand mentions, recommendations and related sources in AI search and answers, and supports reports, competitor insights, recommendations, content drafts and follow-up measurement. Available functions, models and execution scope depend on the relevant service page, execution confirmation and order agreement.
AI outputs may be inaccurate, incomplete, biased or unstable. Diagnosis and follow-up measurement reflect the sampling time, prompts, models and operating conditions of that run; they do not represent every user, region or point in time. Consider differences in samples, models and execution conditions when comparing runs.
Unless expressly and lawfully agreed in writing, we do not promise that a model will recommend a brand or guarantee rankings, indexing, citations, traffic, sales or revenue growth. Analysis and recommendations support your judgment; they do not replace your review of facts, advertising claims, intellectual property or publication compliance.
Verify key facts and cited sources before publication, client delivery or important decisions. Obtain qualified professional advice for medical, legal, investment and other specialist matters. Your review responsibilities do not remove our contractual duties to deliver services, protect data and correct service defects.
Third-party models, search platforms, websites and APIs may change in capability or availability. We will maintain the service according to circumstances. Third-party causes do not automatically remove our legal or contractual responsibilities.
4. Free access, packages and purchases
The current registered-account experience provides one free diagnostic entitlement per account. Its scope, models and visible results are stated on the experience page. Changing brands or workspaces or logging in again does not create another entitlement. A failed or incomplete free diagnosis does not consume the successful-delivery entitlement. Free access does not require advance funding or payment details.
Current packages are one-time purchases, not subscriptions; they do not renew automatically, and purchased paid credits remain valid long term. Purchase pages and orders show the amount, credits, discounts and entitlements for each package. A package does not mean unlimited use or automatically include separately purchased human-led project services.
Before purchase, check the price, credits, first-purchase unlock and promotional rules, applicable permissions and necessary charging information. Order formation and payment must reflect actual ordering and payment records and applicable law. Demonstrations, tests and pages without real transaction integration must not be presented as successful real payments.
Invoicing is handled according to actual transactions and applicable tax requirements. Contact us with necessary order information about duplicate payments, missing credits or order errors.
5. Credits, task charges and existing results
Credits settle the corresponding services within PeakGEO. Paid and promotional credits are recorded by source and applicable rules. Credits are not general-purpose currency and do not have a fixed RMB conversion rate; purchase unit prices may differ between orders. A lawful or agreed refund differs from unrestricted cash withdrawal of credits.
Under the current first-purchase rule, when an account that has completed a free diagnosis first buys a package, 99 credits are deducted from the credited amount to unlock that free diagnosis’s full results, and 20 credits are granted under the first-purchase rule. This is credit settlement, not an additional RMB 99 charge. Repeat purchases neither charge again to unlock the same result nor repeat the first-purchase bonus. The settlement must be clearly shown before purchase. New diagnoses and follow-up measurements are priced by their own execution scope.
Diagnosis, follow-up measurement and content generation tasks are settled under the task scope and pricing confirmed for execution. Prompt counts, model counts and other price-affecting parameters must be available to check in advance. Scheduled tasks run under the plan and charging authorization you have confirmed; one authorization does not extend to undisclosed chargeable activity.
A task is settled once after successful execution and delivery of the corresponding result. Failed, incomplete or undelivered tasks do not consume credits. Internal retries, duplicate callbacks and repeat submission of the same settlement event must not cause duplicate charges. We will check task and accounting records and correct erroneous charges. A visibly reduced result outside the confirmed scope does not replace agreed delivery.
Purchased results are not relocked when the credit balance reaches zero. While the account is in good standing, the user has the relevant workspace permissions and the service continues lawfully under contract, you may continue viewing and using existing save/export functions for purchased results without paying again to view the same result. This does not promise perpetual business operation or perpetual availability of a third-party model, or retention after you request data deletion or account closure.
Manual editing, saving, viewing, exporting and other expressly free operations do not become chargeable through these terms. Future price changes apply to relevant transactions or executions after their stated effective date; they do not retrospectively change confirmed orders or successfully executed task charges, or reduce existing paid entitlements without lawful consultation and confirmation.
6. Refunds, credit corrections and delivery issues
You may request a refund of the unspent payment corresponding to unused paid credits. Refunds use the actual payment for the corresponding order and the proportion of its paid credits remaining unused. Promotional credits, discounts and promotional benefits are not cash-refundable:
Refundable amount for an order = actual amount paid for that order × remaining unused paid credits from that order ÷ paid credits purchased in that order.
For multiple purchases, credit sources, consumption allocation and remaining balances must be established using verifiable orders and ledger entries. We will provide calculation details before refunding and will not retrospectively raise the unit price of used services, substitute an unpurchased higher price tier or add unreasonable deductions not agreed in advance. Refunds do not exceed the actual payment less amounts properly settled under law or contract. Any interest, fees or compensation additionally required by law will be handled accordingly.
Unused promotional credits and unused benefits attached to the order are adjusted following a refund under lawful rules clearly disclosed at purchase; they are not exchanged for cash. Used promotional benefits are handled under applicable law and the valid purchase agreement, rather than automatically recovered at an arbitrary list price. Refunding an unused portion should not cause paid-for results to be charged again or access to be lost without justification.
Services completed and delivered as agreed are not automatically refundable merely because a brand is not recommended, a score is disappointing or you do not adopt recommendations. For non-delivery, clear service defects, duplicate charging or other legally refundable circumstances, you may still request correction, re-performance, credit restoration, a refund or other legal remedies, unaffected by the preceding sentence.
A failed task that consumed no credits needs no cash refund to restore a balance. Incorrectly deducted credits should be corrected. Credit restoration and cash refunds are checked and recorded separately. You are not required to purchase again to receive results already owed.
Email xinghuanyuesi@126.com with the account email, order or task identifier and an explanation. Do not send login credentials, verification codes or complete payment credentials. After verification, we will explain the amount or credits, calculation basis, refund channel and expected timing, and handle the matter promptly. Cash refunds normally use the original payment channel. Where that is impossible, we will verify the authorized recipient and agree a secure alternative.
Do not continue using disputed credits after requesting a refund. Unaffected account functions and data access should reasonably remain available. Account closure, service closure or transaction disputes do not automatically extinguish outstanding refunds or other lawful claims.
This section does not exclude statutory rights to rescission, termination, return of prepayments, no-reason refunds or other rights under applicable law. Whether a transaction is for personal consumption and which rules apply depend on its actual purpose and facts; serving mainly businesses does not categorically exclude consumer rights.
7. Acceptable use
Ensure you are authorized to submit, process and use brand materials, web content, client materials, contact details and attachments, and follow applicable law and effective third-party conditions of use.
Do not use the service for infringement, fraud, impersonation, unlawful advertising, harassment, unlawful collection of personal information or other illegal activity. Do not circumvent access controls, billing or authentication, attack or disrupt the service or obtain another workspace’s information without authorization.
Do not harm the platform or other users through malicious automation, large volumes of invalid tasks or activity materially beyond normal use and agreed limits. Lawful exports, interoperability, learning, research and exercise of rights are not arbitrarily prohibited by this section. Contact us about higher concurrency or special integrations.
8. Materials, deliverables and intellectual property
You and the original rights holders retain rights in submitted materials. You grant us only the usage permissions needed to perform the service, maintain accounts and process data under the Privacy Policy, including necessary storage, parsing, transmission to relevant providers, analysis and display to authorized members. This does not transfer ownership or authorize us to publish your materials as case studies or use them for unrelated marketing.
Provided that payment obligations are met and third-party rights are respected, you may use, edit and export delivered reports, recommendations and generated drafts for the purchased service’s purposes and lawful commercial activities, including report delivery to authorized clients. OEM white-label rights, providing others with platform access and resale of platform services are governed by separate contracts.
Whether generated results attract intellectual property protection, who owns it and whether third-party materials may be used depend on applicable law, your contribution, content sources and effective agreements. We do not guarantee exclusive copyright in AI results or that different users will never receive similar outputs. Rights in third-party marks, quotations and web content remain with their owners.
PeakGEO software, interfaces, brand marks and our existing technology and materials belong to us or their respective rights holders. A service licence does not automatically convey ownership of those underlying assets or a right to sublicense them.
9. Privacy and third-party services
Personal information processing is governed by the separately published PeakGEO Privacy Policy. You can view it and manage cookie choices through the website footer, and send rights requests to xinghuanyuesi@126.com. Accepting these terms does not replace consent separately required for analytics, marketing, overseas provision or other processing.
Task execution may involve third-party model, hosting, identity, network and security services. We are responsible for selecting, connecting and managing them as needed and fulfilling our legal and contractual duties. Independent third-party websites, social media or services that you choose to enter or purchase are governed by their providers’ own rules.
10. Changes, interruptions and termination
We may adjust services to maintain security, fix issues, fulfil legal obligations and reasonably improve the product. For foreseeable changes materially affecting existing paid entitlements, we will give reasonable advance notice and perform as agreed, offer a reasonable alternative or discuss a refund. Changing website wording alone will not retrospectively remove purchased entitlements.
We will give advance notice of planned maintenance where reasonably practicable. For urgent incidents, security events or force majeure, we will act promptly, minimize impacts and handle notice, restoration, settlement and responsibility under applicable law. Ordinary business difficulties, technical issues attributable to us or routine third-party outages do not automatically constitute force majeure or complete exemption from liability.
For unlawful use, significant security risks or evidence of serious breach, we may suspend relevant activity or services as necessary. We will generally explain the reasons, scope and available remediation or appeal. After urgent action, we will provide explanations where law and security permit. Undisputed lawful balances and data requests remain subject to law and contract.
If we discontinue all or material services, we will notify you in advance as required by law and contract and provide reasonable data export, unspent paid balance settlement and refund arrangements. Before voluntary account closure, you should also have an opportunity to export necessary data and resolve outstanding matters. Legally required information is retained under the Privacy Policy.
11. Liability and remedies
Each party is responsible according to its fault, breach, causation and applicable law. We must deliver agreed services, protect data, correct accounting and provide reasonable assistance. You must use the service lawfully, submit authorized materials and carefully review externally used content.
Explanations about AI uncertainty, third-party changes and result use do not exempt us from responsibility for false promises, non-delivery, unlawful data processing or other unlawful or contractual breaches. Liability that cannot lawfully be excluded or limited—including personal injury and property losses caused by intentional wrongdoing or gross negligence—is not excluded or limited.
In a dispute, both parties should reasonably prevent losses from increasing. Either party may submit necessary records and evidence. The platform must not unjustifiably withhold necessary order, task and accounting records it controls or impose unreasonable evidence requirements that obstruct lawful remedies.
12. Updates, applicable law and disputes
These terms are governed by the laws of mainland China, without affecting mandatory protections that cannot be excluded under applicable law.
Updates will state their version and effective dates. Material changes to prices, refunds, access, data uses or other significant rights will be prominently notified, with renewed confirmation where legally required. Silence in response to a notice does not retrospectively change existing orders or accrued rights.
Significant service notices may be sent through the account email, in-product notifications or prominent announcements. We will choose a reasonable method and retain necessary records. A single failed email does not mean you waive your rights. Keep contact details current.
You may first seek resolution through the email below. If discussions do not resolve a dispute, either party may bring proceedings before a people’s court with lawful jurisdiction. A separately signed, lawful and effective dispute agreement governs its corresponding contract. This section does not impose an exclusive location or procedure that unreasonably increases consumers’ costs of seeking remedies.
If a provision is invalid or unenforceable, other independently enforceable provisions remain effective; the relevant matter is handled under applicable law and effective agreements. We do not reserve a unilateral “final interpretation” right that excludes your lawful rights.
13. Contact us
Operator and service provider: 上海星寰跃思智能科技有限公司 (Shanghai Xinghuan Yuesi Intelligent Technology Co., Ltd.)
Terms, accounts, orders, refunds and complaints: xinghuanyuesi@126.com
Privacy and personal information rights: xinghuanyuesi@126.com
General business and partnership enquiries: sales@peakgeo.ai